Frequently Asked Questions
Everything you need to know about your Nanlite professional lighting gear.
What is the standard shipping timeframe for orders?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery times vary by location.
Do Nanlite products come with a warranty?
Yes, all Nanlite fixtures include a standard 2-year limited warranty, which can be extended to 3 years by registering your product on our official website.
What is your return policy for electronic equipment?
We offer a 30-day return policy for items in original, unopened packaging. If the product has been opened, a restocking fee may apply depending on the condition.
Are Nanlite lights compatible with third-party modifiers?
Most of our Forza and FS series lights utilize a standard Bowens mount, making them compatible with a wide range of third-party softboxes and modifiers.
How can I update the firmware on my lighting fixtures?
Firmware updates can be downloaded from our support page. Simply transfer the file to a formatted USB drive and insert it into the light's USB port while powering on.
Do you offer technical support for complex studio setups?
Absolutely. Our technical team is available via email and phone to assist with DMX configurations, wireless control via the NANLINK app, and general troubleshooting.